A calmer package desk
Scan a shipping label, review the details, match the guest and track the handoff. ScanPost helps your team spend less time entering information and more time helping guests.
50 packages a month, free. No card required.
Guest package · Amazon
SCAN. MATCH. DELIVER.ILLUSTRATIVE WORKFLOW
Three simple steps
A clear journey for every parcel.
A shared record for your team.
Receive a parcel and scan its label. Review the recipient, sender and tracking details before saving.
Match the guest and unit. Mark early parcels as Stored until it’s time to deliver.
Select the parcels you’ve dropped off and mark them delivered. Keep every handoff in one place.
How the AI Helps
AI reads the label text. ScanPost organises the details and looks for a guest match. Your team confirms the result.
Take a photo or upload a label. AI text recognition reads the printed details, while barcode scanning helps capture the tracking number.
AI uses the text and layout to help identify who sent the parcel and who it is for. It selects from text read on the label to prepare editable fields.
ScanPost compares the recipient with your saved reservations to suggest a guest and unit. Check the details, make any corrections and confirm receipt.
No clear match? Choose the guest yourself or receive the parcel unmatched and assign it later.
FROM Amazon ATL8
SHIP TO Alex Morgan
100 Example Lane
Tracking · •••• 58417392
You check the details before saving.
See inside ScanPost
See who each package belongs to, which unit it’s going to and where it is in the delivery process. Search by guest, room or tracking number whenever someone asks.
Flexible Parcel Fees
Set a free parcel allowance per reservation, then charge for additional packages. Add separate fees for parcels that need extra space or handling.
Allow 5 free parcels per reservation, then charge $10 each from parcel 6. Selected handling fees can apply from the first parcel and add to the per-parcel fee. You choose the amounts and which reservations are exempt.
Staff review the fees before confirming receipt. With automatic posting enabled and the matching add-ons verified, eligible fees are added to the linked reservation account. Automatic posting is available in USD for supported connections and needs an active authorised session. We confirm availability for your reservation system during setup.
Staff select handling categories; scanning does not measure size or weight. Posting adds a fee to the reservation bill. Payment collection stays with your property’s normal billing process.
Your team. One shared record.
On Basic and Pro, give staff the tools to receive and deliver. Keep account settings with your administrators. Search package history whenever a guest asks.
Connect your reservations. Add guests manually, import reservations on Basic and Pro, or use a supported connection to keep bookings and package updates together.
Reservation Systems
Connect a supported system or request a new integration on Basic and Pro. We’ll confirm availability and supported features for your property before setup.
Straightforward pricing
50 packages a month on us. Need more? Save 25% on a paid annual plan.
$0USD / month
No card required. No automatic paid upgrade.
50 parcels every month
$49USD / month
Billed monthly. Cancel future renewals anytime.
500 parcels every month
$99USD / month
Billed monthly. Cancel future renewals anytime.
2,000 parcels every month
Prices are in USD, per organisation. Applicable taxes are extra. Paid subscriptions renew automatically at the selected interval until canceled. Annual plans are paid in full upfront. Allowances reset on the 1st of each month (UTC), with no rollover. At the limit, upgrade through your administrator profile or wait for the reset; existing records and deliveries stay available. No ScanPost subscription overage fees.
Your property can set its own guest parcel fees, separate from your ScanPost subscription. Automatic reservation-account posting needs a supported, configured connection. Explore parcel fees.
More than 2,000 parcels a month? Talk to CastTech ↗
ScanPost by CastTech is web-based package management software for hotel, condominium and property teams. It helps staff receive guest packages, confirm the room or unit, and track delivery in one shared record. The service is provided by CastTech Inc. for businesses in the United States.
Scan or upload a shipping label. AI text recognition reads the printed text, and barcode scanning helps capture the tracking number. AI then uses the text and label layout to help separate sender and recipient details. It selects from text read on the label, rather than writing new names or addresses. Guest matching is a separate step using your saved reservations. Your team reviews and can correct the result before saving.
ScanPost compares the recipient name and address details with reservations saved for your property. It uses name similarity, address or unit clues and booking dates to rank possible matches. A clear match can fill in the guest and unit from the reservation for review. Staff confirm the booking before receiving the parcel. Guest matching needs reservation data: enter it manually on any plan, or import or connect a supported system on Basic and Pro.
You can correct the extracted details, try a clearer photo or use Manual entry. Search for and select the right reservation, or receive the parcel unmatched and assign it later. Staff confirm the details before saving, so a suggested match is never a substitute for checking the label.
Yes. Each property can enable its own parcel-fee policy in Settings: a free allowance per reservation, a price for each additional parcel, and separate oversized, overweight and special-equipment fees. For example, allow five free parcels and charge $10 each from the sixth. Staff tick handling categories using your property's size and weight policy; scanning does not measure the parcel. Selected handling fees can apply within the free allowance and combine with the additional-parcel fee. Configure reservation-code exemptions for owners or club members. Staff parcels are exempt from guest fees.
Yes, for supported connections with automatic posting enabled. USD fee posting is available on Basic and Pro where the reservation connection supports it; we confirm availability during setup. Save the exact add-on name for each fee, use Find & Verify, and keep an authorised session active. Staff review the calculated fees before confirming receipt; eligible fees then queue for posting to the linked reservation bill. Items that cannot post are shown for attention. ScanPost posts the fee without initiating a card payment; the property collects payment through its normal billing process. Other reservation systems require confirmation during setup.
No. Free includes 50 parcels every calendar month, with no card required and no automatic upgrade or charge. Free is for one user, with manual guest entry and no CSV imports, CSV exports or reservation integrations. Upgrade to Basic or Pro for team accounts and these additional tools.
One new package saved as received counts once toward your organisation’s monthly allowance. Looking it up, scanning it again or marking it delivered does not count again.
At your monthly limit, receiving new parcels pauses. Administrators can upgrade through their profile, or wait for the next monthly reset. Your team can still access and deliver existing packages. ScanPost charges no subscription overage fees. Any guest parcel fees your property chooses to charge are separate.
Free includes 50 packages a month at no charge. Basic is $49 USD per month or $441 USD per year for 500 packages each calendar month. Pro is $99 USD per month or $891 USD per year for 2,000 packages each calendar month. Annual billing saves 25%. Prices are per organisation; applicable taxes are extra. Compare plans.
No. Basic includes 500 parcels each calendar month and Pro includes 2,000 each calendar month, regardless of how you pay. Allowances reset on the 1st of each month (UTC). Unused parcels do not roll over.
Administrators can open their profile and select Upgrade plan or Manage plan & billing to review plans and manage their subscription. Cancel before the next renewal to prevent the next charge. Service continues through the paid period. Read the cancellation and refund terms.
No. Manual guest entry is available on every plan. Basic and Pro also include CSV reservation imports and optional connections to supported reservation systems. Depending on the provider, setup may require API access or an authorised login, with occasional sign-in to keep the connection active.
Supported connections can import reservations, send package notes or post eligible USD parcel fees to linked bookings on Basic and Pro. Available features depend on your reservation system. Fee posting requires verified add-on mappings and automatic posting to be enabled. The connection requires setup, an authorised reservation-system account and an active session. Other reservation systems can be requested; availability and supported features must be confirmed before relying on an integration. Request a reservation system.
No delivery photo is required for bulk delivery. Staff select the packages they have dropped off and mark them delivered together. ScanPost keeps the delivery status and package history.
Welcome to a better handoff
